Monitoring online reviews and mentions is important, but businesses that take the time to respond to their customers can really set themselves apart from the competition. Responses build trust, which translates into higher loyalty and increased sales.
Find a bad review? Business owners can respond with an apology, explanation or incentive to win the customer back.
See a positive review? Spread the word! Share it around multiple social networks with a click of the ‘Share’ button.
A study from Harvard University found that a one-star improvement on a restaurant’s average Yelp score increased their revenue by 5-9%. Clearly online reviews influence customer actions, and with BERI Consulting’s Reputation Management Service, monitoring and responding to online chatter becomes quick and simple.
- Find the reviews and comments that businesses don’t know exist
- Improve customer service and public image with punctual responses
- Take negative feedback as points for business improvement
- Offer dissatisfied customers apologies and incentives to win them back
- Publish positive reviews in marketing and social media to win new customers